1. Introduction

P&A International Trading Inc. (“we,” “our,” “us,” or “the Company”) respects your privacy and is committed to protecting the personal information you share with us through our website, communications, and business transactions.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, request product information, or engage with our business.

By using our website, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information: Your name, email address, telephone number, business address, company name, job title, and other details you voluntarily provide.

Business and Enquiry Information: Product enquiries, quotation requests, purchase-related details, delivery information, and communications relating to our pharmaceutical products, Ayurvedic products, hospital supplies, surgical instruments, and medical equipment.

Technical Information: Information such as your IP address, browser type, device information, pages visited, referring website, and the date and time of your visit, where collected through our website or related technologies.

Communication Preferences: Information about whether you wish to receive company updates, newsletters, or promotional communications.

Please do not submit confidential patient information or sensitive medical records through our website contact forms unless specifically requested through an appropriate and secure process.

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries and provide requested product information.

  • Prepare quotations, process orders, and coordinate deliveries.

  • Communicate with customers, suppliers, distributors, and business partners.

  • Provide customer support and manage business relationships.

  • Improve our website, products, services, and customer experience.

  • Send company news or promotional information where permitted by law and, where required, with your consent.

  • Maintain business records and meet applicable legal, regulatory, accounting, and compliance obligations.

  • Protect our website, prevent fraud, and address security concerns.

We will use personal information only for appropriate purposes and in accordance with applicable law.

4. Legal Basis for Processing

Where applicable, we process personal information when necessary to respond to your requests, perform a contract, comply with legal obligations, protect legitimate business interests, or obtain your consent where required.

You may withdraw consent for consent-based processing at any time, subject to applicable legal requirements and any lawful processing already carried out.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor activity, and improve performance.

You can manage or disable cookies through your browser settings. Certain website features may not function properly if some cookies are disabled.

If we use third-party analytics, advertising, or embedded services, those providers may collect information through their own technologies, subject to their applicable privacy policies and settings.

6. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with:

  • Service providers: Website hosting providers, email providers, IT support, analytics providers, and other vendors who help us operate our business.

  • Business partners and suppliers: Where necessary to respond to enquiries, fulfil orders, arrange deliveries, or provide requested services.

  • Professional advisers: Lawyers, accountants, auditors, and other advisers where reasonably necessary.

  • Authorities and regulators: Where disclosure is required by applicable law, a lawful request, or a valid legal process.

  • Business successors: In connection with a merger, restructuring, acquisition, or transfer of business assets, subject to applicable legal requirements.

We take reasonable steps to ensure that third parties handling personal information on our behalf are subject to appropriate confidentiality and security obligations.

7. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, maintain business and transaction records, resolve disputes, enforce agreements, and meet applicable legal or regulatory obligations.

When information is no longer required, we will take reasonable steps to delete it, securely dispose of it, or anonymise it where appropriate and legally permitted.

9. International Data Transfers

Our website, business operations, or service providers may involve the processing or storage of information in countries other than the country in which you reside.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and subsequent processing are handled in accordance with applicable data-protection requirements.

10. Your Privacy Rights

Depending on the applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally applicable.

  • Withdraw consent where processing relies on consent.

  • Object to or request restrictions on certain processing activities.

  • Opt out of promotional emails.

  • Raise a concern or complaint about how your personal information is handled.

To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before processing your request and may retain certain information where required or permitted by law.

11. Third-Party Websites

Our website may contain links to external websites, platforms, or services. We do not control their privacy practices, content, or security.

When you visit a third-party website, we encourage you to review its privacy policy before providing personal information.

12. Children’s Privacy

Our website and business services are intended primarily for business customers, organisations, healthcare providers, suppliers, and other professional contacts. We do not knowingly collect personal information directly from children through our website unless legally permitted and appropriately authorised.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or legal obligations.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or would like to raise a privacy concern, please contact us:

P&A International Trading Inc.

Address: Lot 121 ‘A’ 6th Street, Cummings Lodge, East Coast Demerara, Guyana

Email: pa.intltrading@gmail.com

Telephone: +592-702-1811

We will review and respond to privacy-related enquiries in accordance with applicable requirements.


P&A International Trading Inc. is committed to handling personal information responsibly and maintaining the trust of its customers, suppliers, and business partners.